Refund policy

Return, Exchange & Cancellation Policy

At House of Priyanka, we value our customers and strive to deliver premium-quality sarees with complete satisfaction. Every product is carefully inspected before dispatch. By placing an order on our website, you agree to the following Return, Exchange & Cancellation Policy.

1. Easy Exchange Policy

  • We offer Easy Exchange Only. We do not offer returns or refunds.
  • Exchange is applicable only if you receive:
    • Wrong product
    • Damaged product
    • Manufacturing defect
  • Please inform us within 48 hours of delivery.
  • To process your request, please send the following on WhatsApp (+91 94281 52495) or email (support@houseofpriyanka.com):
    1. Complete Unboxing Video (Mandatory)
    2. Clear Product Images
    3. Outer Parcel Image
    4. Shipping Label Image
    5. Order ID
  • Exchange requests without an unboxing video may not be accepted.
  • After verification by our Quality Check (QC) team, we will confirm your eligibility for exchange.

2. Exchange Process

  • Reverse pickup service is currently not available.
  • Customers must courier the product to our warehouse at:
    House of Priyanka
    B-1063, Raj Textile Tower,
    Puna Kumbhariya Road,
    Magob,
    Surat – 395010,
    Gujarat, India.
  • The product must be unused, unwashed, with original tags and packaging intact.
  • Once the returned product passes Quality Check, we will dispatch the replacement product.
  • Only one exchange is allowed per order.

3. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once an order has been shipped, it cannot be cancelled.
  • If a prepaid order is cancelled before dispatch, the refund (if applicable) will be processed to the original payment method within 5–7 business days.

4. Non-Exchangeable Products

  • Products that have been used or washed.
  • Products without original tags or packaging.
  • Customized or altered products.
  • Sarees with fall & edging completed.
  • Products purchased during clearance or special sale (unless received damaged or incorrect).
  • Products damaged due to customer handling.

5. Important Conditions

  • Shipping charges and COD charges are non-refundable.
  • Slight variation in colour, embroidery, fabric texture or design may occur due to lighting, photography or screen resolution. These are not considered defects.
  • Accessories shown in product images are for styling purposes only unless specifically mentioned in the product description.
  • Unauthorized returns without prior approval from our customer support team will not be accepted.

6. Legal Disclaimer

  • Any dispute arising from purchases made on this website shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.